At ChartWise.ai, we are committed to protecting your privacy and ensuring that your personal and professional data is handled with care. This Privacy Policy ("Policy") describes how we collect, use, and protect the information you provide when using the ChartWise platform ("Platform"). By using the Platform, you agree to the terms outlined in this Policy.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.  Examples of personal data include: 


• User Account Information: When you create an account, we collect personal information such as your name, email address, professional credentials, and other relevant contact details.

• Patient Data: In the course of your use of the Platform, you may input or upload patient data, including but not limited to names, contact information, medical history, treatment plans, and session notes.

Information automatically collected (Usage information). 

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include: 


• Log Data: We collect information about your interactions with the Platform, such as your IP address, browser type, operating system, pages visited, and time spent on the Platform.

• Device Information: We may collect information about the device you use to access the Platform, including the hardware model, operating system, and device identifiers.

2. How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

3. When and with whom do we share your information?

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as data storage, analytics, or customer support. These service providers are obligated to protect your information and may only use it as necessary to perform their services.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe such disclosure is necessary to protect the rights, property, or safety of ChartWise.ai, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity

4. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our services for Analytics.

6. How do we handle your social logins?

Our services offer you the ability to register and login using your third-party social media account details. When you do this we will receive certain information about you from your social media provider. We will use this information only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant Services.

7. Is your information transferred internationally?

Our servers are located globally. Please be aware that your information may be transferred to, stored, and processed by us in our facilities or by service providers who facilitate data storage in a country other than where you reside. We will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law. By using the Platform, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

8. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

9. Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

10. What are your privacy rights?

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw consent at any time. You can withdraw consent by contacting us at daniel@chartwise.ai. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you would like to at any time review or change the information in your account, or terminate your account you can contact us at daniel@chartwise.ai.

11. Do we make updates to this notice?

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the Platform after any changes constitutes your acceptance of the new Policy.

12. How can you contact us about this notice?

If you have any comments or questions about this notice, you may contact us at daniel@chartwise.ai.

13. How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the information we collect from you, details about how we have processed it, correct inaccuracies, or delete personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please reach out to daniel@chartwise.ai.